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Tenants Together

Tenants Together

Tenants Together Action Network Integration

Tenants Together Install and configure Action Network Connector for Salesforce

About the Client

Tenants Together is a statewide coalition of local tenant organizations dedicated to defending and advancing the rights of California tenants to safe, decent, and affordable housing. As California’s only statewide renters’ rights organization, Tenants Together works to improve the lives of California’s tenants through capacity-building, movement-building, and statewide advocacy. Tenants Together seeks to support and strengthen the statewide movement for renters’ rights.

The Challenge

Due  to the loss of income and subsequent rent-related challenges stemming  from the COVID-19 pandemic, Tenants Together was quickly becoming  overwhelmed with the number of new requests for assistance with housing  issues.  Their Salesforce CRM and email marketing tool, Action Network,  were not integrated, and Tenants Together were finding it difficult to  parcel and distribute these requests to the correct parties, and to  properly market to their email lists.  They were experiencing  bounce-back issues from their emails, and also needed a way to integrate  their tenant helpline.

The Solution

Summit Technologies assigned an experienced Nonprofit Cloud Consultant to configure the integration and provide training​

Result for Our Client

Tenants  Together was very satisfied with their new integration of Salesforce  and Action Network. They were able to reduce the amount of time it took  their users to respond to incoming requests, and the time spent sending  marketing emails.  Summit Technologies remains engaged with the client  to ensure proper adoption of the system and to assist with any further  customizations and training.

In Our Client's Words...

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