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Salesforce Service Cloud Consulting and Optimization
Our Salesforce certified consultants will set up a service console, web-to-ticket, escalation rules, phone system integration, chatbots, Knowledge and much more
Price will vary based on the scope of each project
Summit Technologies has a great deal of experience implementing all aspects of the Salesforce Service Cloud. Our consulting team has relevant certifications in:
Salesforce Business Analyst
Service Cloud Consultant
Advanced Salesforce Administration
Platform App Builder
Platform Developer
Some of the services we offer:
Phone system integration
Case deflection using customer portals
Chatbot configuration
AI with Service GPT
Set up and Configure Service Console
Implement Web-to-Case
Automate Case Assignment
Set up Case Queues
Service Contracts and SLA's
Configure Case Escalation Rule
Entitlement Configuration
Salesforce Knowledge Implementation
Post-sales process management
Implement Assets and Contracts
What's Included
We also offer Managed Services for Service Cloud
Important Considerations
ready to chat? let's connect!
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