Blog

Discover the latest in Salesforce, cloud technology, and solutions to the most commonly asked questions.

Summit Blog Slack Process Automation Inside and Outside of Salesforce

Slack Process Automation Inside and Outside of Salesforce

Salesforce’s Slack team collaboration tool can do so much more than just help teams communicate ...
Summit Blog Update Salesforce After Mergers and Acquisitions

Selecting a Salesforce Implementation Partner

Once you've decided that Salesforce.org is the right CRM solution for your organization, the next ...
Summit Blog Salesforce Flow

Salesforce Flow

Salesforce Flow is a comprehensive platform for creating and managing automated processes and workflows within ...
Summit Blog Salesforce Self-Service

Salesforce Self-Service: It’s a Game Changer

Self-service channels, such as a help center, customer portal, and customer community, can provide customers ...
Summit Blog Increased Marketing ROI with Salesforce Personalization

Innovating At The Speed of Your Customer – Explore and Validate

We’re living through a period of profound transformation framed by rapid technological innovation and new ...
Summit Blog Improve CX During Industry Uncertainties

Delivering a Great Customer Experience

To deliver a great customer experience, CX teams must work closely with other departments and ...
Summit Blog How Healthcare CRM Enables Consumers and Builds Trust

Salesforce and the Connected Health Consumer

In today's healthcare landscape, patients expect to have access to care from anywhere and to ...
Summit Blog Ubiquitous Connectivity and Government Cyber Security

Ubiquitous Connectivity and Government Cyber Security

As the world becomes increasingly reliant on digital systems, the issue of supply chain security ...
Summit Blog How a Family Coffee Business Boosted Its Online Business Growth

How a Family Coffee Business Boosted Its Online Business Growth

Bitty & Beau’s Coffee, a unique coffee shop chain that prioritizes employment opportunities for individuals ...
Summit Blog Salesforce Customer 360 Overview

Salesforce Service Accounts – Your Dedicated Salesforce Integration User

Today’s Salesforce instance is far more likely to function as part of an entire Salesforce ...
Summit Blog SMART Goals For Success

SMART Goals For Success

A new year is upon us and what better time than to set some new ...
Summit Blog Salesforce Lightning Migration

A Real-Time CRM

With Dreamforce 2022, Salesforce introduced Genie, providing you with real-time visibility into your customers. Genie, ...