Success Stories

Utah Department of Corrections

Recruiting solution and applicant portal for public sector employees built on Salesforce

Meet The Client

About Utah Department of Corrections

The Utah Department of Corrections’ nearly 2,300 employees supervise more than 15,000 individuals in the community and approximately 5,900 incarcerated individuals. Positions within the Department range from correctional officers to Adult Probation and Parole agents to maintenance specialists to social workers to chaplains to registered nurses to accountants and so much more.

Utah Department of Corrections Logo

The Challenge

Utah Department of Corrections (UDC) required an easy to use, simple to manage, public facing portal for applicants. Like many public safety organizations (fire service, police department, corrections, National Guard) UDC had a common recruiting workflow that needed to be moved into the cloud to increase effectiveness and efficiency. Starting at recruiting events or opportunities, staff wanted to refer possible applicants to NEOGOV, a public sector HR platform, which, if the applicant is approved, would then hand off be aligned to a public facing web portal to manage additional due diligence and process requirements. While this process commences, segmented marketing messages could be used to nurture potential candidates & applicants to keep the public sector candidate warmed up for the open requisition. Prior to this project, this process was entirely manual, which was not efficient and staff-intensive.

The Solution

Summit leveraged several commercial off the shelf (COTS) components in the Salesforce ecosystem to stand up an online portal that automatically provisions approved candidates via a direct secure integration with NEOGOV. This protects information in NEOGOV, but allows more coherent, scalable management of approved candidates to complete the process. This workflow can also be used to send targeted messages to individuals or groups of applicants to keep them invested throughout the process.

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Results for Our Client

  • Transformation from a year over year loss in recruiting to exceeding all annual goals, catching up on the prior years goal as well

  • Recruiting timeline has reduced from 90+ to 45 days

  • 70% gain in efficiency

  • Simplifying and improving the reporting process from internal basic reporting to executive & state level outputs, reducing manual reporting efforts by 30 hours every month.

"Easy to Work With"
Angie W.

Northwoods worked with Summit to help migrate our Microsoft Dynamics CRM system to Salesforce.  Summit was extremely knowledgeable, thorough, and easy to work with.  They were able to help us configure the system to handle complex business processes while making the system easy for end users.  They were also able to migrate all our legacy Dynamics data to the new Salesforce system.  Summit helped train our technical team on Salesforce administration while keeping the project on time and under budget.  I highly recommend Summit for any Salesforce-related project.

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