Discover Publications
Discover Publications Salesforce Community Implementation
Discover Publications contacted Summit Technologies in desperation when, after nine months, they had still not rolled out Community Cloud to their clients.
About the Client
Discover Publications is a multi-channel marketing innovator serving Real Estate Agents since 1993. We work with top producers coast to coast, including WSJ 400 Agents, KW Mega-Agents, and RE/MAX Platinums. Our extensive digital and direct mail program delivers award-winning customized content, simple pricing, and outstanding performance.
The Challenge
Discover Publications needed Community Cloud expertise - fast! They required a site to allow them to exchange information with clients to streamline their operations. They had a deadline to deliver the solution and were stuck.
The Solution
Developed a multi-page interview for a custom object
Created a Community Home page to share to-do list items with clients
Added a Lightning Component calendar for Discover Publications to create and share Events with their clients
Created custom fields to collect industry specific information
Unified and applied conventions to the design of the site for a more professional user interface
Provided ongoing consulting as a service to ensure their Community Cloud and Salesforce implementation grows with them!
Result for Our Client
Salvaged a failing Experience Cloud implementation
Re-established commitment to Salesforce as the application platform of choice for Discover Publications going forward
Built a trusting and enduring customer relationship
In Our Client's Words...
From Catherine Zupan, Director of Operations:
"We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!"
