Send Text Messages from Salesforce? There's an App for that! 

Summit Technologies has experience implementing all the leading SMS Text Messaging apps for Salesforce. Here are our two recommended choices!

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ClickSend makes SMS from Salesforce Easy! 

ClickSend is a cloud-based service for Salesforce that lets you send and receive SMS and Fax messages.

• Send SMS text messages to a Salesforce contact

• Send SMS text messages to a group of Salesforce contacts

• Message stored as an activity on the contact.

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Salesforce LiveMessage - perfect for contact centers! 

SMS text chat, campaigns and automated workflows for customer service, seamlessly integrated with Service Cloud. Salesforce LiveMessage enables your call center for customer texting via existing 1-800 or landline business phone numbers.

• Text enable your landline phone for incoming SMS messages, SMS campaigns, live web chat, SMS text automation and customer service.

• Leverage outbound SMS texting app for event reminders, SMS text chat, bulk SMS, and SMS text workflow rules for 2 way SMS feedback.

 

Salesforce LiveMessage provides 2-way SMS & OTT mobile messaging for Service Cloud contact center agents to engage with customers in real-time text conversations with automated workflow.

FEATURES

• Enables landline texting to office & 800 numbers

• Integrate SMS texting with custom workflows with Lightning Process Builder

• Seamlessly adds 2-way conversational texting channel

• Standard SMS text messages - no customer app needed

• Sync & log text chat with leads, contacts, person accounts

• Bulk SMS text messaging campaigns & lead nurturing

• Initiate outbound texts, better than live chat

• Automate appointment reminders, notifications, interactive text response (ITR), text-to-case

• Omni-Channel integration for smart routing

• Capture data for customer feedback & analytics

• Support multiple, simultaneous, two way texting chat sessions

• Picture messaging or MMS to send/receive customer photos

• Complete SMS text solution, no other app or subscriptions required

• Business-class text platform; over 8 billion texts & counting

• Add a click-to-text feature to your website

• Compatible with Service Cloud & Lightning