Salesforce Service Cloud is the preeminent Customer Service platform for companies of all sizes. With a powerful console to aggregate and manage cases originating from all channels coupled with a predictive Knowledge base and the ability to integrate with phone systems via CTI, standing up your new Service Cloud can be intimidating. You just spend all that money on the licenses, now you want to get up and running as quickly as possible to start seeing an ROI ASAP.
At Summit Technologies, we strongly recommend using an official Salesforce.com Implementation Partner (SI) for Service Cloud implementations. We see DIY implementations regularly, and sometimes they aren't pretty (if this sounds like you, check out our free Salesforce Health Check!). A Salesforce Consulting Partner will have certified professionals and lots of experience implementing Salesforce Service Cloud. A few, like Summit Technologies, have Service Cloud QuickStarts that are designed to get companies up in as little as 2 weeks at a fixed price.
Case queues, assignment and escalation as well as web-to-case, email-to-case, configuration of the Service Console, visibility into Sales Cloud Account and Contact data (as well as Sales visibility into cases) is all included in the Summit Technologies QuickStart. Equally important is proper user training to ensure user adoption and follow-up support to make any necessary tweaks and answer follow-up questions.
To ensure that Service Cloud implementations grow and evolve with the companies they serve, Summit Technologies also offers a managed services solution for ongoing support, administration and customization throughout the entire life of the product.