Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. 

In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier. 

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Summit Technologies is proficient at implementing all aspects of the Salesforce Service Cloud​. Our consulting team has relevant certifications in:

• Service Cloud Consulting

• Advanced Salesforce Administration

• Platform App Builder

• Platform Developer

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Some of the services we offer:

• Set up and Configure Service Console

• Implement Web-to-Case

• Automate Case Assignment

• Set up Case Queues

• Configure Case Escalation Rule

• Entitlement Configuration

• Salesforce Knowledge Implementation

• Post-sales process management

• Implement Assets and Contracts