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salesforce licensing for state & local government

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A modernized licensing solution for government

The Salesforce Licensing solution is a complete platform to connect licensees, businesses and government to secure quality professional services to assure the safety and economic prosperity of a community.

Professional licensing is an imperative area of government services in ensuring the safety and protection of the community and its citizens. Keeping citizens safe today has evolved into a complex responsibility for government agencies. As our society experienced the benefits and comforts of invention and innovations with industrial, technological and knowledge advancements, the corresponding need to assure the safety and well-being of our communities has heightened.

In order to address these challenges, we are pleased to present a solution to help deliver a robust and complete Licensing system that will give the State, its partners, and its citizens, the ability to collaborate and share relevant data. The Salesforce Licensing solution, built on the proven Salesforce Platform modernizes today’s Licensing Systems by providing your agency with the following capabilities:

  • Single solution with intake and resolution via multiple channels

  • Integration with back-office systems

  • 360 degree view of all interactions

  • Respond in Real-Time

  • Better maintain SLAs

  • Increased Customer Satisfaction

  • Increased productivity and reduced support cost

  • Extensive metrics, reporting, and dashboard capability

  • Easy to configure and scale on demand to changing needs

  • Extensibility with Salesforce Platform

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