desk.com quickstart implementation
Go Live with Desk.com in Two Weeks!
Desk.com is a standalone cloud based customer service platform that was acquired by Salesforce in 2011. It can optionally be integrated with Salesforce so information can be shared from one system to another. It features a updated UI, and with its low monthly subscription cost and fast and inexpensive implementation, it is a great solution for small or rapidly growing companies that need a unified platform for managing cases originated from multiple channels such as phone, email, chat and social networks like Facebook and Twitter.
Whether you are new to Desk.com or you would like to add Desk.com on to your existing Salesforce platform, our Desk.com QuickStart implementation is the best way to quickly get started with Desk.com and start seeing a return on your investment.
Our Salesforce™ Certified professionals get to know your company and map your customer service and support requirements to Desk.com functionality, following Desk.com best practices.
What's included in our Desk.com QuickStart implementation packages?
After we review your customer service and support requirements, we create an implementation plan, which we review with you to ensure that we account for all of your requirements.
We then get to work customizing Desk.com to your requirements including:
Create a custom branded home page
Set up Universal Inbox to display cases from all channels in one place
Connect Social Media accounts
Configure phone and Live Chat options
Brand Desk.com with your company logo
Configure Case Filters and Labels
Set up Case automation for case escalation, case notification and case assignment rules
Optionally, we can integrate Desk.com with your Salesforce.com implementation so data is easily shared
After everything is set up, tested and working correctly we can optionally import any data you have for cases (provided the data is in a compatible format).
What happens after Desk.com QuickStart is completed?
After completion, we recommend that you subscribe to our Salesforce Managed Services program. This ensures that as your company grows and evolves, your Desk.com implementation will too. We will handle administration, customization and configuration of Desk.com so you can focus on your business!