discover publications

Project

Discover Publications contacted Summit Technologies in desperation when, after nine months, they had still not rolled out Community Cloud to their clients.

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Problem

Discover Publications needed Community Cloud expertise - fast! They required a site to allow them to exchange information with clients to streamline their operations. They had a deadline to deliver the solution and were stuck.

 

Solution

• Developed a multi-page interview for a custom object

• Created a Community Home page to share to-do list items with clients

• Added a Lightning Component calendar for Discover Publications to create and share Events with their clients

• Created custom fields to collect industry specific information

• Unified and applied conventions to the design of the site for a more professional user interface

• Provided ongoing consulting as a service to ensure their Community Cloud and Salesforce implementation grows with them!

 

Result

• Salvaged a failing Community Cloud implementation

• Re-established commitment to Salesforce as the application platform of choice for Discover Publications going forward

• Built a trusting and enduring customer relationship

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Testimonial

From Catherine Zupan, Director of Operations:

 

"We went through 3 consultants before finding Summit. The difference was night and day, and the cost was very reasonable. They helped us get our Communities up and running in less than a week (after 2 other teams essentially dragged their feet for 9 months - yes, 9 months!). We are ecstatic! We also have Managed Services with them, for a few hundred bucks a month they are our go-to for anything Salesforce. The team is INSTANTLY responsive - like within 2 minutes. I have experienced other consultants and can tell you, there is no comparison. Hire Summit!"