Mike Leibrand earns Salesforce Service Cloud Consultant certification

Summit Technologies is pleased to announce that Managing Partner Mike Leibrand has joined the ranks of Certified Salesforce Service Cloud Consultants.

A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. Mike has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization. Mike has both contact center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.

Mike is interested in demonstrating his expertise as cloud computing implementation consultants; with a specialty in the contact center domain. Mike has 8 years of experience as a senior business analyst and has developed the skills outlined below:  Experience managing implementation projects  Strong analytical and problem solving skills  Deep knowledge of the Salesforce product lines  Solid understanding of Internet technologies and cloud computing  Solid understanding of data management and database concepts  Familiarity with the software development life cycle  Ability to: • Design and implement successful solutions • Anticipate and mitigate risk • Meet and manage customer expectations • Increase customer confidence • Consistently deliver effective business solutions • Manage solution delivery and any issues that arise • Build solutions that are scalable and maintainable • Set up change management practices to ensure long-term solution success • Troubleshoot and resolve issues • Prioritize and escalate customer issues