shannanOct 26, 20215 minOmnichannel versus MultichannelOmnichannel communication lets your customer interact with you on multiple channels as a known entity.
Mike LeibrandApr 17, 20192 minAfter the sale: Salesforce for post-sale processesEmploying Salesforce for post sales success in your organization.
Mike LeibrandApr 10, 20193 minTuning Salesforce for High PerformanceMaintaining a high performing Salesforce instance takes time and planning. Here are some considerations.